Assistant Director of Ticket Operations


Job Identification: 17779
Posting Date:
Job Schedule:
Locations:
Degree Level:

Job Description:
What we are looking for
Provide overall support to ticket operations, sales and fundraising, including, but not limited to: ticket operations, ticket sales and business intelligence. Furthermore, specifically supports the department mission by assisting in the sales, distribution, and accounting of all tickets to Baylor Athletic events.

An Associate degree and one year of relevant work experience are required. A Bachelors degree is preferred.

Applications must be currently authorized to work in the United States on a full-time basis.

Essential Job Functions:

• Assist the Director of Ticket Operations, the Director of Ticket Sales, and the Bear Foundation office with ticketed sports and fundraising.
• Serve as the primary ticket operations contact for specific sports.
• Input and maintain customer database for season and individual ticket orders.
• Build specific seasons, events, and price tables into the ticketing system, including price levels and ticket types.
• Prepare internet sales for season and single tickets with mobile ticket capabilities.
• Assist in selling and allocating ticket orders over the telephone, internet and in person for all ticketed sports.
• Coordinate, assist and maintain ticket inventory and account for voided tickets, scrapped and unsold ticket stock for each season.
• Prepare event batches for ticket sales, balance and deposit all funds received from ticket sales and other revenue streams.
• Coordinate and assist game day ticket distribution for will call, students and recruits for specific events.
• Contact customers regarding balance dues and denied credit card charges.
• Assist in handling ticket problems or issues that may arise for athletic events.
• Secure safes and ticket offices after work hours.

Secondary Job Functions:

• Provide management level support for all phases of the Ticket Office operation in the absence of supervisory personnel.
• Assist in training new staff and student workers to use the computerized ticketing system, general office duties and responsibilities.
• Prepare ticket sales reports as necessary for department personnel.
• Place follow-up telephone calls to season ticket holders regarding season ticket renewals.
• Perform other duties as assigned by Director of Ticket Operations.
• Perform all other duties as assigned to support Baylor's mission.
• Ability to comply with university policies.
• Maintain regular and punctual attendance.

What you can expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.

Explore & Engage
Learn more about Baylor and our strategic vision, Baylor in Deeds. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!


About Us:
Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. Baylor's commitment to equal opportunity and respect of others does not undermine the validity and effect of the constitutional and statutory protections for its religious liberty, including, without limitation, the religious organization exemption under Title VII of the Civil Rights Act of 1964, the religious exemption to Title IX of the Education Amendments of 1972, and the Free Exercise Clause of the First Amendment to the United States Constitution, among others. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply. EEO/M/F/Vets/Disabled

To apply, visit https://ejof.fa.us2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/BaylorCareers/job/17779







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