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Senior Director of Stadium Experience and Revenue Generation
Appalachian State University
Application
Details
Posted: 09-Jan-26
Location: Boone, North Carolina
Type: Full-time
Salary: Commensurate with experience
Categories:
Operations
Operations - Marketing/Promotions
Sector:
Collegiate Sports
Required Education:
4 Year Degree
Concessions: - Direct oversite of venue concessions/beverage operations - Assist with premium seating areas concessions/beverage experience. Includes annual review, menu development, and supervision of any third-party vendors - Direct supervision of part-time and volunteer staff for concessions - Identify, hire and train temporary staff to ensure appropriate staff levels at each event - Develop additional Grab-N-Go, and other point-of-sale locations at venues - Ensure all appropriate health & safety standards are followed during the ordering, receiving, cooking, and cleaning process - Responsible for inventory management - Primary contact for third-party vendors (e.g., food trucks, premium seating, etc.)
Retail: - Coordinate with Senior Associate AD on self-operated merchandise model - Assist with establishment and implementation of department retail strategies: including planning, forecasting, purchasing, and product development - Accountable for game day in-venue retail operations - Manage set-up, take down and logistical components of product movement - Responsible for inventory management - Identify, hire, and train temporary staff to ensure appropriate staff levels at each event
Revenue: - Develop athletics department trade program; acquire additional business trade and reducing overall department expenses - Work with business and other entities to acquire silent auction and related items for annual fundraising events - Assist Senior Associate AD with licensing communication plan
Yosef’s Locker - Manage daily operations of Yosef’s Locker, ensuring efficient service and compliance with university/department policies. - Coordinate all ordering, including vendor communication, purchase approvals, and timely restocking of merchandise. - Maintain accurate reconciliation of purchases and sales through financial tracking systems. - Oversee inventory management, including regular audits, stock rotation, and loss prevention measures. - Develop and monitor the Yosef’s Locker’s annual budget, track expenditures, and provide regular financial reports to leadership. - Implement process improvements to maximize efficiency, reduce costs, and enhance donor/student-athlete experience.
Bachelor’s degree or equivalent combination of education and experience, and 2-4 years of experience in customer relations, sales, stadium operations, or retail.
Exceptional interpersonal, oral, and written communication skills;
Highly developed organizational and management skills, problem-solving skills, and must work accurately and efficiently to meet a multitude of deadlines and responsibilities.
The ability to work well in a team environment is required.
Located in the Blue Ridge Mountains of northwestern North Carolina, Appalachian State University has built a national reputation for providing outstanding academics. With a student/faculty ratio of 17:1 and an average class size of 25, faculty members are able to take a personal interest in student progress, often becoming mentors, advisers, and friends - even tennis partners. That can only happen in a close-knit community.Nestled at the base of Howard's Knob, the university is located in downtown Boone, NC (year-round pop. 15,000), a small town which thrives as one of the Southeast's premier tourism and outdoor recreation destinations. The nearby Blue Ridge Parkway and Pisgah National Forest provide a beautiful natural setting with unlimited possibilities for outdoor adventure.Appalachian is a public institution and part of The University of North Carolina System.