Western Kentucky University, Department of Athletics, is seeking applications for Ticket Office Graduate Assistant (one position) beginning July 1, 2026. This is a 12-month, part-time position that reports to the General Manager of Ticket Sales and Operations. Applicants must have a commitment to and responsibility for adhering to all rules and regulations of WKU, Conference USA and the NCAA. 

Primary Duties and Responsibilities:

The following duties are customary for this position but are not to be construed as all-inclusive.  Duties may be added, deleted and assigned based on management discretion and institutional needs.

• Serve as one of the primary ticketing contacts for all 6 ticketed sports
• Oversee out student-workers and train them on all ticketed offers and packages
• Primary contact for groups at games and will execute any promotional offers that come with a group experience
• Expected to make at least 20 sales calls a day for targeted groups
  • Will also learn how to prospect groups or potential season ticket holders from internal trainings or trainings with Taymar
• Create promo codes, ticket offers, and other ticket packages based on the need of the 6 ticketed sports.
  • Will become proficient in Ticketmaster and Archtics by end of the 12 months

Knowledge and Skills Considered Essential for Success:

• Excellent written and verbal skills
• Exemplary interpersonal, customer service and organizational skills
• Experience being able to manage a team preferred
• Keen attention to detail 
• Self-motivated
• Experience in TicketMaster or Archtics preferred
• Must have valid driver’s license
• Ability to lift and move athletics equipment up to 50 pounds.

Compensation:

$1,100 stipend, paid monthly. Scholarship will cover full tuition expenses for two classes per semester. Does not cover course related fees or textbooks. The candidate must have earned a baccalaureate degree and be admitted as a full-time student in any graduate program at Western Kentucky University, effective fall 2026. This position is a two-year commitment, renewed after one year based on satisfactory academic and work-related performance.

Applications for employment will be accepted electronically only. Interested candidates must submit a cover letter, a current resume, and a list of references via email to cal.cannestra-aff@wku.edu. To ensure full consideration submit application materials by March 15, 2026. Interviews will start thereafter. Anticipated start date July 1, 2026 or as soon as possible after. 

Required Qualifications:

• Bachelor’s degree, preferably in Sport Management or related field
• Experience working in college or professional sports
• Acceptance into a graduate program at Western Kentucky University and maintain minimum 3.0 GPA in graduate program

About Western Kentucky University

Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the second largest undergraduate institution in the Commonwealth of Kentucky with approximately 17,500 students (32% first generation, 18% underrepresented minority) and nearly 2,900 faculty and staff employees.Western Kentucky University is committed to empowering its campus community to embrace diversity by building equitable and inclusive learning, working, and living environments. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our diverse and evolving communities.Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU's main campus is in Bowling Green, KY - a city with approximately 70,000 residents. With an ethnically and diverse population, more than 85 languages are spoken in and around Bowling Green, and people from 35 nationalities call our community... home.Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU's strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided. Learn more about WKU and Bowling Green at wku.edu/about.

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