Scope: Responsible for supporting the daily operations of The Wildcat Ticket Office. Being committed to assisting season ticket holders and fans while maintaining excellent customer service.

Duties and Responsibilities. • Assist with daily customer phone, email, walk-up interactions, and sales. Communicate and interact effectively, respectfully, and appropriately with diverse populations in the Department and the University community. (45%) • Assist with the daily ticket operation duties for preparation and game-day management of Football, Men’s & Women’s Basketball and Baseball as assigned. (20%) • Assist with the daily maintenance of ticket software system and office equipment. Assist with maintenance of customer accounts within vivenu ticketing software. (10%) • Assist the Director of Ticketing with outbound sales efforts and ticketing projects. Assist in the renewal process for season tickets with an emphasis on Donor Retention. (15%) • Manage all Player pass Tickets for Our Sports Through ARMS (Teamworks). (5%) • Other duties as assigned. (5%)

Professional Development Requirements
Skills:
• Superb organizational and communication skills.
• Excellent attention to detail
• Ability to organize multiple tasks, meet deadlines, and coordinate number of office functions, while maintaining a courteous and professional attitude.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Knowledge of NCAA, WAC Conference, UAC Conference, and ACU rules/regulations.
• Ability to work flexible, non-traditional hours and adjust to a varied schedule.
Training Opportunities:
• NAATSO seminars.
• Meetings with vivenu account managers
• Leadership and supervisory of student interns/workers.
• NCAA compliance training.
Qualifications:
ACU is affiliated with the fellowship of the Church of Christ. This position requires the employee to
be a professing Christian and to be willing to support the Christian mission of ACU.
• Must be enrolled full-time in graduate program at Abilene Christian University. Ability to work flexible hours, including evenings and weekends as well as all men’s and women’s
basketball games.
• Previous working knowledge of Paciolan and/or Ticketmaster ticketing platforms preferred.

About Abilene Christian University

About ACUAbilene Christian University is a hub of rigorous academic excellence and devoted community. Through residential and online undergraduate and graduate programs, we equip students for lives of service leadership, empowering them through exceptional teaching that unlocks the power of their curiosity and prepares them to create the solutions that will address the opportunities of today and tomorrow.Our MissionOur purpose as a university is simple: We strive to educate students for Christian service and leadership throughout the world. This mission manifests in our exemplary teaching, meaningful research and service, each undergirded by ACU’s enduring core values and 21st-century vision.

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