JOB SUMMARY: Under the direction of the Assistant Athletics Director for Ticket Sales and Operations and the Manager of Customer Service and Retention, this position will be responsible for generating revenue, increasing attendance, providing customer service and ticketing operations at Texas Athletics events through the sale and administration of season tickets, partial plans, group packages, single game tickets, parking items, and Longhorn Foundation contributions.
GENERAL NOTES: Ability to work in a fast-paced environment with a flexible schedule, including nights, weekends, and holidays. Must attend and work all home Football games, 75% of assigned sport home games, 25% of other events as assigned. The title of this position may be Senior level depending on experience and qualifications of the candidate. The FLSA status will be dependent upon which position candidate is selected to fill.
JOB RESPONSIBILITIES: Will serve individual book of up to 1000 football season ticket customers through inbound and outbound ticket sales and service, responsible for renewing, selling and service of season tickets accounts. Work closely with the Longhorn Foundation to assist with donor relations and development activities in regarding benefits and stewardship including service of annual fund gift requirements related to ticket and parking benefits. Collaborate with the Longhorn Foundation to ensure accuracy of away game, neutral site and post season event ticket needs. Ensure a high level of customer service in ticket seating with focus on football, men’s basketball, women’s basketball and baseball season ticket retention; provide season ticket retention in all ticketed sports. Achieve and exceed weekly, monthly and annual retention goals. Contact individual season tickets accounts via phone, in-person appointments, social media, text messaging, website chat and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service. Maintains payment plans for season ticket holder business and executes customer service on payments for payment plans, annual monthly payment plans and post-season payment plans. Perform collections and follow service on problem accounts for all sports.
Develop new business by contacting past customers and cold-calling new sales leads to generate sales. Will contact area businesses and individuals via phone, in-person appointments, social media and networking events; staff home events, performing various ticket sales, fundraising and services duties throughout games; build relationships to provide repeat business and excellent customer service. Achieve and exceed weekly, monthly and annual sales goals; act proactively to create opportunities for new business. Create and monitor group sales strategies which include, but is not limited to, the Birthday Party Package ticket promotion: Responsibilities include managing order tracking and inventory data, along with concession trade vouchers. Coordinates gift package drop off with purchaser.
Recruit, hire, train, and manage a team of interns responsible for handling inbound and outbound sales efforts. Develop and motivate Ticket Sales interns in their service, retention, & sales efforts. This may include, but is not limited to, coaching, evaluating and measuring performance results. Teach and share best practices throughout the office to increase team success. Enrich the student intern experience by providing a mentorship environment through desk side training for ticket operations and sales.
Work collaboratively with operations team sport ticketing administrator serving ticket operations related input at sport meetings. Collaborate on ticket sales plans, deadlines, seating, ticket marketing, pricing strategies, distribution strategies and creative solutions to ticket related issues for assigned sport. Assist in implementation of agreed upon and approved strategies through timely and accurate ticket operations setup and on sale execution. Assist team sport administrator in managing box office operations and ticket sales setup and other miscellaneous events hosted by the University. Assist team sport administrator managing pre-event and in-event operations including the coordination and supervision of ticket sellers and the overall operation of sport related game day box office operations. Manage post event operations including ticket sales reconciliation and preparation of deposit receipt. Reconcile point of sales stock and inventory.
Actively provides inbound customer service and maintains awareness of available ticket inventory and is able to communicate all ticket offers--mini plans, single game, groups, and promotional offers, student ticketing; able to clearly and effectively communicate ticket related policies to ensure customer satisfaction; enters data into systems based on predetermined conventions; refer calls to supervisor or other stakeholders as needed.
Consistently exemplify the core values (Diversity, Integrity, Accountability, Loyalty, Excellence, Creativity, Teamwork) and quality standards (Safety, Texas Hospitality, Teamwork, Efficiency) of Texas Athletics. Always act ethically. Proactively seek guidance when unsure or unclear of a law, rule or policy applicable to you or your department/sport program. Actively participate in assigned education and training programs. Comply with all laws, policies, rules and regulations set forth by the Board of Regents of The University of Texas System, The University of Texas at Austin, NCAA, Big 12, or other governing body, including state and federal laws. Annually obtain prior written approval and report all outside activities and outside income. Report knowledge of, or reasonable cause to believe, violation(s) of state or federal laws, policies, rules, or regulations of the University, Big 12 Conference, or NCAA to IA ARMCS or IA HR. Fully cooperate with any investigation by providing complete and accurate information when requested to do so by Texas Athletics and/or the NCAA and do not influence others in any way during an investigation. As an employee of the university, if you witness or receive information about sexual harassment, sexual assault, dating violence or stalking that involves a current student or employee, you have a duty to promptly report the incident to the University’s Title IX Coordinator or a Deputy Title IX Coordinator. Reports may be made by phone, email or online. An employee who does not report an incident or who makes a false report is subject to termination and may be charged with a criminal offense (Class A or Class B misdemeanor). For more information about employee responsibilities under Title IX, including information about confidential employee reporting exceptions, please visit the Title IX website at http://titleix.utexas.edu.
REQUIRED QUALIFICATIONS: Bachelor’s degree and one (1) year of relevant ticket sales experience with a proven track record of success. Professional customer service experience. Demonstrated ability to interact effectively with customers, coaches, administrators, student-athletes and coworkers. Strong organizational, management and leadership skills. Proficient computer skills including word processing, spreadsheets. Proficient with sales outreach through social media. Relevant education and experience may be substituted as appropriate.
PREFERRED QUALIFICATIONS: More than 2 years’ of relevant ticket sales or operations experience with a proven track record of success. Experience working in collegiate or professional sports.
5 openings. Employer will assist with relocation costs.
Additional Salary Information: 10% of Base, Relocation Allowance
Internal Number: R_00014421
About University of Texas at Austin, Intercollegiate Athletics
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