The Ticket Sales Representative’s focus is to provide first-class customer service to the Tennessee Volunteers fan base. The Representative will generate revenue primarily by creating relationships via outbound/inbound phone calls and face-to-face meetings with a concentration on season football ticket sales with a secondary focus on the season, single game, mini-plan, and group sales for all ticketed sports. These calls will be supplemented using emails and other marketing efforts.
- Sell a full menu for all Tennessee ticketed sports including; season ticket sales, mini-plan sales, group sales, and individual game sales to include: Football, Men’s Basketball, Volleyball, Women’s Basketball, Baseball, and Softball.
-Make a set number of calls a day as determined by Associate AD & Associate Director/Director.
-Accepts telephone orders, enters ticket and donor information relating to each order into the computer ticketing system for season, single and post-season tickets for all sporting events.
-Build relationships with current fans and prospects to determine the best ticket plan for the customer needs.
- Generates daily edits of all entries, verifies the accuracy of the entries, and posts the entries.
- Assists with security measures in the ticket office by following applicable policies and procedures related to security and accountability of tickets and/or revenue.
- Other duties or special projects may be assigned at the department management team’s discretion.