The University of California San Diego is seeking qualified applicants for the position of Associate AD- Ticket Sales and Operations. UC San Diego, located in La Jolla, in the San Diego Metropolitan area, enrolls over 35,000 students, earned recognition as one of the world’s premier research universities, and is ranked as one of the top-10 public universities in the nation. Triton Athletics has a proud tradition of academic and athletic excellence and sponsors 23 varsity sports. UC San Diego Athletics is reclassifying to NCAA Division I and competes as a member of the Big West Conference.
As a senior management team leader, the incumbent will lead the team responsible for ticket operations, administration, sales, admissions, and staffing for the Triton Box Office. This position will include supervision and training of ticket office and operations staffs, manage game-day ticket sales and operations, manage and serve as primary liaison for the ticketing and donation software system (currently Paciolan), establish and implement internal controls for the Triton Box Office, prepare ticket sales reports, manage season ticket sales and renewal processes, and manage Triton Box Office annual operating budget.
Work strategically with other senior leadership related to development, marketing, corporate sponsorship and event operations to maximize revenues and create comprehensive season, single event and group tickets campaigns. Lead an efficient sales process, good fiscal practices and exceptional customer service as well as have a strong working knowledge and understanding of all rules and regulations related to NCAA compliance. The incumbent will follow the athletic philosophy consistent with that of the UC San Diego Athletic Department and NCAA, and a commitment to diversity in all of its forms. Triton Athletics promotes the pursuit of excellence, strength of character, teamwork, ethical conduct, and diversity, and is inextricably linked to the educational mission of the University.
•A complete application will include a cover letter, online application and resume.
Bachelor’s degree in a related discipline (such as Business Administration, Marketing or related field ) and/or equivalent experience/training with an academic athletic program; or an equivalent combination of education and experience; and knowledge and abilities essential to the successful performance of the duties assigned to the position. Minimum of five (5) years related experience with no less than three (3) years in a ticketing management function of an arena or stadium
Independently exercise judgment within broadly defined guidelines and policies and select methods, techniques and evaluation criteria to obtain results which may impact the Intercollegiate Athletics program and the University. Experience and knowledge in a university and athletics ticket office working with ticketing platforms, sales, customer service and client services.
Strong problem-solving skills; multi-task, work with frequent interruptions, and effective listener. Strong demonstrated analytical, administrative, organizational, and decision-making skills and abilities; superior attention to detail; strong time-management skills; ability to plan for human and physical resource needs and to revise plans in response to changes of athletic program priorities, venues and schedules.
Proven ability to prioritize and pace multiple and complex responsibilities on several projects, simultaneously and on schedule; ability to work effectively with frequent interruptions, fluctuating workloads, changing priorities, and under pressure; and ability to independently follow tasks through to completion. Ability to work independently to identify and implement methods, procedures, and policies that lead to effectively manage ticketing operations.
Excellent verbal and written communication skills in the English language. Highly effective verbal and written communication skills in the English language. Interpersonal and customer service skills including assertiveness, tact, flexibility, attentive/reflective listening, respectfulness, diplomacy, flexibility and patience.
Demonstrated ability to interact effectively with individuals across the range of academic and professional backgrounds, genders, sexual orientations, ethnicities, cultures and other personal factors, both inside and outside the organization.
Excellent communication skills, both oral and written, to provide information with content that is concise and appropriate for the intended audience. Ability to maintain composure while under the stress, pressure and time-sensitive demands of the job. Ability to establish and maintain cooperative working relationships with promoters, staff, students, and clients.
Proficiency in the use of computer applications relevant to job duties. Experience using ticketing applications, spreadsheets, databases, networks and software packages specific to the field of ticketing. Proven knowledge working within the Paciolan ticketing system platform. Perform complicated ticket system functions.
Strong organizational skills including ability to prioritize time, plan, and follow projects through to completion. Strong ability to prioritize multiple tasks and meet multiple deadlines in a dynamic environment with numerous interruptions and fluctuating priorities. Ability to develop and adjust routines and procedures as needed.
Understanding and adherence to all Big West Conference and NCAA ticketing policies.
Proven supervisory skills, including the ability to train, motivate, and evaluate student employees, interns and volunteers; to delegate tasks; to schedule sufficient staffing for simultaneous athletic events based on knowledge of all schedules and the needs for sporting events; and establish cash-handling standards for ticket sellers.
Ability to develop and implement effective evaluation measures of ticketing strategies, gather and interpret demographic data from a variety of resources, and synthesize information through an analytical thought process; recognize potential and actual problems, independently resolve them, communicate higher level problems to management as appropriate, evaluate and suggest solutions and recommendations as needed; and develop and implement a plan to complete job goals efficiently and effectively despite the occurrence of problems.
Work schedule will include evenings, weekends and holidays.
Must be able to travel to out-of-town meetings and athletic competitions. Must be available for travel.
Valid driver's license is required. May participate in the DMV Pull program and maintain a clean DMV record.
This position is a mandated reporter of known or suspected child abuse or neglect, according to the California law, Child Abuse and Neglect Reporting Act (CANRA).
This position is a campus security authority (CSA) for the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which is a federal law requiring disclosure of information about crimes on and around campus.
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html
UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.
Additional Salary Information: Full career benefits
Internal Number: 110162
About UC San Diego Tritons
UC San Diego, located in La Jolla, in the San Diego Metropolitan area, enrolls over 35,000 students and is one of the University of California’s 10 campuses. UC San Diego has earned recognition as one of the world’s premier research universities and one of the top-10 public universities in the nation.
UC San Diego Athletics sponsors a broad based program of 23 National Collegiate Athletic Association (NCAA) sports, with approximately 600 student-athletes. It promotes the pursuit of excellence, strength of character, teamwork, ethical conduct, and diversity, and is inextricably linked to the educational mission of the University.
UC San Diego has begun the journey to reclassifying to NCAA Division I and the Big West Conference. The Tritons will begin playing a full schedule in the Big West in the fall of 2020, spend four years in a reclassification period, and then have full-fledged NCAA Division I status in the fall of 2024.
A premiere NCAA athletics program, our vision encompasses; setting the standard in all aspects of competitive success, academic excellence, ethical conduct, student-athlete experience, campus pride, the development and retention of coaches and staff, and t...he establishment of lifelong relationships. Athletics enhances campus, alumni, and community pride while fostering collaborations that increase our profile and visibility throughout the region.
•UC San Diego sponsors 23 intercollegiate sport programs that currently compete in the Big West Conference, Mountain Pacific Sports Federation, Western Water Polo Association, Western Intercollegiate Rowing Association, and Western Fencing Conference.
•As of fall 2020 all Triton athletic teams compete at the NCAA Division I level, with the exception of the men's volleyball, men's and women's water polo, and men's and women's fencing programs, which compete at the NCAA “National Collegiate” level. Men's rowing is not sanctioned by the NCAA and competes as a member of the Intercollegiate Rowing Association.
•During its recently-concluded 20-year affiliation with NCAA Division II, UC San Diego consistently ranked as one of the most successful athletic programs in the nation, ranking among the top 10 nationally in the Learfield/IMG College Directors' Cup in 20 of the last 25 years – five of which were Division III. The program claimed the Director's Cup title as a member of Division III in 1998 and finished as runner-up three times while in Division II, including 2018-19.
•UC San Diego intercollegiate athletic programs have claimed 30 NCAA national championships in team sports, while 44 have finished as national runners-up and 49 achieved 3rd-place honors. Individually, 138 Triton scholar-athletes have earned national titles. All told, UC San Diego has won 276 national, regional, and conference championships.
•The most recent NCAA report indicates scholar-athletes at UC San Diego own a 4-class average graduation rate of 91 percent, the highest among Division II institutions and sixth among all institutions in Divisions I and II.
•Triton scholar-athletes have earned an impressive 1,389 All-America honors for athletics achievement over the years, while 82 have been named to Academic All-America teams and 37 have been awarded prestigious NCAA Post Graduate Scholarships.
•During its time as a member of the California Collegiate Athletic Association, UC San Diego claimed eight Robert J. Heigert Commissioner's Cup titles, including the 2018-19 season. The award is given to the CCAA member institution with the highest aggregate ranking in eight of the league's 13 championship sports.