We are looking for someone to help maintain the valuable relationships we’ve built with our clients. While the ability to quickly learn basic technical skills is important, we’re not looking for a run-of-the-mill tech support specialist; we’re seeking an individual with outstanding communication and relationship-building skills who is interested in playing an integral role in an evolving company. We want someone who shares our passion for customer service.
REGULAR DUTIES WILL INCLUDE:
Above all else, providing world class support at all times
Monitoring a variety of live video and audio broadcasts
Field and place inbound and outbound calls to clients while proactively monitoring for issues
Respond to client and viewer emails using helpdesk software in a timely manner
Follow up with clients to ensure issues are adequately addressed
Work with clients on a daily basis to provide troubleshooting of broadcast-related equipment, live stats, PrestoSports services
Regularly and proactively checking in with clients to ensure satisfaction and solicit feedback
Communicate with other departments including sales, implementation, development and technology to ensure client needs are met.
QUALIFICATIONS AND EXPERIENCE REQUIRED:
Experience in college or professional sports media or B2B SaaS with technical support emphasis (Preferred but not required)
Ability to work staggered shifts with nights and weekends required
Outstanding communication skills (written and spoken)
Working knowledge of G-Suite, helpdesk software and CRM experience (HelpScout, Salesforce, Service Cloud)
A quick learner with an appetite for knowledge
Ability to work both independently and in team settings
Pays attention to details
Proficient using Mac OS and other operating systems
Enjoy developing and maintaining client relationships
College degree or 1-3 years of customer support experience or equivalent
PrestoSports provides a world-class streaming ecosystem across websites, mobile applications, and OTT devices. The centerpiece of our solution is an immersive fan experience that keeps viewers engaged and delighted. Additionally, as an industry leader in sports technology solutions, we provide technology solutions to more than 1,400 colleges, universities, and conferences. Backed by Battery Ventures, our team is passionate about our Mission: To empower athletics organizations to elevate their programs, engage and delight their fans, build their brands, and fund their athletics initiatives. Battery Ventures formed its sports division in 2017 which included the acquisitions of PrestoSports, Stretch Internet, and Black Diamond (SIDHelp). PrestoSports is committed to delivering customers a more expansive suite of software solutions to help them nurture and grow their tight-knit communities of members, fans, athletes, and coaches.