POSITION SUMMARY: Manage Tutors, Educational Assistants, Front Desk Workers, and other academic assistance staff and programming. Provide a high-quality academic advising experience to students. Continually improve academic advising skills and practices.
ESSENTIAL JOB FUNCTIONS: 1. Manage Tutors, Educational Assistants, and Front Desk Workers: Plan, implement, and evaluate a comprehensive tutorial and study hall program for student-athletes that meets the dynamic needs of the student-athletes while maintaining a system of checks and balances to ensure integrity and compliance with NCAA, Conference-USA and University rules and regulations; supervise tutors, educational assistants, front desk workers, and other academic assistance staff; hire, train, schedule, monitor and process payroll for all tutorial support staff within the department, in accordance with HR policies and procedures; conduct tutor orientation and on-going education with “train the tutor” programs (in collaboration with learning specialist) and implementation of a tutor certification for the professional development of this staff; monitor and evaluate tutors and tutor session reporting on a daily basis; track and provide reporting on tutor usage and activity; responsible for the implementation and updating of a Tutor/Educational Assistant Handbook; observation, evaluation, and continuous implementation of developmental training for tutors, student-athletes, tutoring sessions, study groups, review sessions, and Student-Athlete Academic Services staff; continuous review, integration, and promotion of campus educational support and resources, including campus Tutoring Center, and faculty development as tutorial resources and variations of presentation (such as drop-in tutoring, review sessions, etc.); create and maintain database of tutors and support services enabling quantification of semester and academic year statistical analysis of tutoring in order to budget accordingly, identify current needs, and project areas of greatest need; oversee scheduling, staffing, and operational structure of front desk workers; responsible for effective and timely communication of services and programs to student-athletes, coaches, and academic staff; provide oversight of technology such as GradesFirst; develop and implement academic programming to address and educate tutors and student-athletes on topics including, but not limited to academic integrity and plagiarism; develop and maintain an academic resource library for tutors; and campus outreach and community efforts shall include, but are not limited to University academic departments, ODS, ESL. (65%) 2. Academic Counseling and Advising: Advise assigned student-athlete population with course selection and major selection; ensure NCAA and Tulane University eligibility and progress towards degree requirements are being met; maintain updated NCAA eligibility and progress towards degree tracking and paperwork; communicate with Academic Advisors/Program Coordinators about major and degree requirements; communicate with faculty; provide clear, accurate, and consistent communication on a frequent basis with SAASA staff members and athletic coaches about the progress of assigned student-athletes; meet weekly with members of assigned athletic teams regarding academic progress in each class, including performance on tests, quizzes, papers, attendance, etc.; serve as principal contact for all student athletes in assigned sports as pertains to academic advising; monitor AEP hours of assigned student athletes; monitor academic progress of assigned student athletes; ensure student satisfaction and success by meeting with students individually throughout the academic year; reviewing degree plans to assure students are progressing satisfactorily; and discussing academic and career development goals with students; advise students on academically related matters to include degree planning, selection of major (s) and minor (s), curricula and core requirements, course scheduling and sequencing, and arranging appropriate academic timelines leading to personal, academic and career goals and success; evaluate student academic background and qualifications, guide student decision making and make appropriate recommendations; recognize students with academic trouble, or personal challenges, or at risk and develop appropriate remedies and inform and/or refer to appropriate individuals and/or services. Monitor students at risk and develop plans to help them succeed; adhere to the concept of advising as a proactive initiative and a form of teaching; learn and implement student development theories and practices as they pertain to academic advising and develop and practice a consistent academic advising philosophy; and celebrate student accomplishments, recognize student successes and personal triumphs, and recommend students to scholarships and other awards. (15%) 3. NCAA Related: Ensures that all Department of Athletics and University related activities operate in full compliance with university, conference and NCAA rules and regulations. Attends and participates in scheduled compliance seminars and complies with all the Athletic Department’s efforts to monitor compliance with NCAA regulations. Seeks interpretations from the compliance staff before acting when necessary. Reports potential rules violations immediately. Completes required compliance paperwork in a timely and efficient manner. Monitors all of their areas and/or programs activities closely to maintain compliance with applicable rules and regulations. (10%) 4. Referrals/Outreach/Partnerships: Assist Director in processing summer school applications; meet with prospective student-athletes and their parents when they are on campus; assist Director of Student-Athlete Academic Services with semester 3.0 awards ceremony; assist with distributing and collecting textbooks; assist in graduation activities, including planning student-athlete graduation reception; attend events for assigned sports and student-athletes; serve as a liaison with the coaching staff for updates of academic progress; serve as a liaison between students and faculty/administration. Serve as a mediator to successfully resolve academic and other student-related issues; participates in outreach to prospective students and families during orientation, campus visits, recruitment events and individual meetings; work collaboratively with other campus resources and make referrals as appropriate; work cooperatively and productively with academic advising liaison in the assigned school/academic department to maintain current knowledge of programs/majors and academic policies and procedures; participate in events sponsored by assigned schools or departments; work closely with assigned academic departments and respective offices on developing academic policies to ensure consistency in academic decision making; and assist with coordination and planning of student activities related to advising, new student orientation, commencement, and other related programs. (5%) 5. Committees, Work Standards and Other Related Duties as Assigned: Attend appropriate rules compliance programs offered by the NCAA, Conference, Tulane University and Athletics Compliance Office as requested; attend all staff meetings as requested or assigned by Director of SAAS and collaborate with other offices on campus as necessary; assist SAAS staff members with other assignments, events, and special projects to include recognition ceremonies, orientation, recruitment of prospective student-athlete, book distribution, etc.; adhere to professional work expectations by showing up to work by 8:30 am or assigned time, completing assignments on time or early, being present at meetings at least five minutes before the start of the meeting, completing paperwork and correspondence on a daily basis, actively participating in discussions, providing solutions to problems, taking a proactive and creative approach to work, ensuring a positive and productive work environment; participate in at least one Academic Advising Committee; assist in staff selection and training; work with academic advising colleagues in a cooperative and productive manner to achieve the Academic Advising Center goals and objectives and perform other duties as assigned. (5%)
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, ABILITITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY:
Bachelor’s degree and previous academic advising (or closely related experience) in an educational setting ORHigh School Diploma/Equivalent and 7 years’ academic advising experience (or closely related experience) in an educational setting.
Experience in Counseling, Education, Psychology, or related field
Considerable full-time experience working with college students in an academic setting or related student service area
Experience working with diverse student populations, including ‘at-risk’ students, and ability to programmatically respond to the challenges affecting student-athletes while pursuing a degree at a highly selective institution
Ability to work nights and weekends
Excellent verbal/written communication and interpersonal skills to develop and maintain effective interaction with a diverse population
Ability to respond appropriately and operate with a sense of urgency within a fast-paced environment
Working knowledge of curriculum and academic standards of Tulane University
Familiarity with and sensitivity to multicultural student-development issues and concerns
Awareness and understanding of current trends in academic support services
Knowledge of collegiate academic structures/processes and the ability to guide and lead Division I student-athletes
Experience with and accountability for NCAA, Conference-USA, and Tulane standards, rules, and procedures
Founded in 1834, Tulane is one of the most highly regarded and selective independent research universities in the United States. A member of the prestigious Association of American Universities, we take pride in being a part of this select group of 62 universities with “pre-eminent programs of graduate and professional education and scholarly research.” Our schools and colleges offer undergraduate, graduate and professional degrees in the liberal arts, science and engineering, architecture, business, law, social work, medicine and public health and tropical medicine. With a seventeen-sport program that competes in the American Athletic Conference, Tulane Athletics is on the rise, boasting one of the oldest and most storied athletics programs in the Southeast, and indeed the nation.