Position Description Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department.
Generate revenue through the sale of new full season, partial season, group tickets, and single game tickets to all Texas Tech Athletics ticketed sports
Develop new business through outbound calls, emails, meetings, and community event appearances to past buyers and prospects
Renew and service existing season ticket holders
Meet and exceed daily call requirements, as set forth by the Athletic Department
Achieve defined revenue goals for each sport, as set forth by the Athletic Department
Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner
Provide a high level of customer service and generate repeat business and referrals
Maintain and update accurate records of all activities and sales in ticketing database (Paciolan) and CRM system (Salesforce)
Continually create and implement unique sales strategies and programs
Complies with all NCAA, Big 12 and Texas Tech University rules, regulations, and policies
Assist at home games and other special events as needed
Required Qualifications High school diploma plus five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis.
Previous experience working in college or professional athletics.
Previous experience in ticketing.
Previous experience in sales.
Previous experience in customer service.
Must be able to work flexible hours, including nights, weekends and holidays.
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.