The University Athletic Association at the University of Florida is searching for a Service & Retention Representative whose focus is to provide first-class customer service to season ticket holders and Gator Boosters, through timely proactive and reactive relationship building strategies, in order to increase season ticket holder loyalty, customer satisfaction and retention rate. The Representative is responsible for meeting established goals associated with a defined base of existing season ticket holders, including renewals, referrals, add-ons and upgrades. The Representative will develop excellent relationships with accounts and deliver customized communications, programs and benefits to the Florida Gators fan base.
Benefits: Comprehensive benefits package including but not limited to health, dental, life, LTD, AD&D, tuition reimbursement, pension plan, athletic event tickets, employee events and recognition programs. Competitive compensation package commensurate with candidate’s previous experience and qualifications. You can view our full benefits guide on the official job posting by clicking here.
Additional Information: Interviews may be conducted prior to the closing date, but no offer of employment will be extended until after the position closes. Once an official offer is extended and accepted, the candidate will be required to complete the federal Employment Eligibility Verification Form I-9 and will be contingent on satisfactory background screening results. The candidate will also be required to present acceptable and original documents to prove identity and authorization to work in the United States. The University Athletic Association, Inc. is an at-will employer, a separate company from the University of Florida and not a state employer.
A Bachelor’s Degree plus two years of customer service and retention experience in an intercollegiate or professional athletics setting is required. An equivalent combination of education and experience may be substituted in lieu of the degree requirement. Proficiency in MS Office programs (Word, Excel, and Outlook) is also required. Experience using Ticketmaster Archtics ticketing system is preferred. A passion for building relationships with people and natural customer service instincts as well as a positive team centric attitude with a professional demeanor is essential to this position. Strong critical thinking, problem-solving, and conflict resolution skills as well as excellent written and verbal communication skills are necessary. The ability to engage effectively with others of diverse cultures or backgrounds is essential. The ability to work a non-standard work week which will include nights, weekends and holidays is mandatory.
Internal Number: SVCRTNRP
About University Athletic Association at the University of Florida
The University Athletic Association, Inc. is the athletic department for the University of Florida.