Responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of products and programs as well as communicating effectively with team members within the department.
Responsible for renewing season tickets and Red Raider Club memberships from assigned account base and maximizing upgrade and new sales opportunities.
Meet revenue and renewal goals for each sport by making daily outbound phone calls, setting and completing face-to-face meetings, securing referrals, add-ons, and upgrades.
Execution of season ticket holder benefits program. Continually create and implement retention strategies to deliver customized communications, events and benefits that engage customers and drive loyalty.
Actively pursue season ticket and group ticket referrals.
Work in tandem with event operations, ticket operations, marketing, Red Raider Club, and various other departments in a positive and professional manner.
Maintain and update accurate records of all activities and sales in the ticketing database (Paciolan) and CRM system (Salesforce).
Comply with all NCAA, Big 12 and Texas Tech University rules, regulations, and policies.
Assist at home games and other special events as needed.
Texas Tech University Overview Texas Tech University offers more than 100 undergraduate, over 100 masters, and 50 doctoral degree programs, and is in the midst of the most exciting time in the school’s history. As the university embarks on becoming the state’s next national research university, the opportunities for students could not be greater. Even with an enrollment approaching 36,000, the University prides itself on retaining the feel of a smaller institution where students boast of one-on-one interaction with top faculty. The University strives to foster an environment that celebrates student accomplishment above all else. Texas Tech is large enough to provide the best in facilities and academics, but small enough to focus on each student individually, with a commitment to enhancing the cultural and economic development of the community, state, nation, and world. Texas Tech students come from almost every county in Texas, all 50 states and more than 100 foreign countries.
Texas Tech University Athletics Texas Tech University participates in the NCAA Division I and is a founding member of the Big 12 Conference. The Athletics program proudly promotes its mission, “To Educate, Serve and Grow Fearless Champions,” by supporting more than 400 student athletes in 17 different sports. Mission Statement To Educate, Serve and Grow Fearless Champions Guiding Principles Each day our focus is on our student athletes’ experience. • Do the Right Thing • Win Every Day • Success is Built on Quality Relationships • Respect the Past & Invent the Future Texas Tech Athletics is seeking qualified applicants to serve as Account Executives for Ticket Service and Retention. Please see the information below for more details about the position and how to apply.
High school graduation plus five (5) years progressively responsible related experience; additional related education may exchange for required experience on a year for year basis.
Previous experience working in college or professional athletics.
Previous experience in ticketing, sales, and customer service.
Ability to work flexible hours, including nights, weekends and holidays.
Must be a team player and work well in groups.
Possess strong computer skills and be proficient in Microsoft Word, Excel and PowerPoint.
Excellent verbal and written communication skills.
Exhibit the persistence and patience necessary for a longer renewal cycle.
Must be professional, self-motivated and detail oriented, with the ability to adapt in a quick changing work environment.
Apply online at http://www.workattexastech.com; enter via STAFF portal and search for req#ID 16995.
Shortcut URL: https://bit.ly/2FCwgUB
Required Attachments: Resume and Cover Letter
If you should need assistance with the application process, please contact Texas Tech University, Human Resources, Talent Acquisition office at firstname.lastname@example.org or 806.742.3851.
As an EEO/AA employer, the Texas Tech University System and its components will not discriminate in our employment practices based on an applicant’s race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information or status as a protected veteran.
Texas Tech University offers a great benefits/retirement package!
Internal Number: 16995
About Texas Tech University
Texas Tech University prides itself on being a major comprehensive research university and academically, most diverse. Founded in 1923, Texas Tech University is a major doctoral research institution offering 150 undergraduate degree programs thru 11 academic colleges, 101 masters, and 56 doctoral degrees. As the university’s first international campus, Texas Tech University at Costa Rica (TTU-CR), located in the capital city of San Jose, will offer bachelor’s degree programs. Programs are also available through the Texas Tech University Health Sciences Center, which shares the main campus and Angelo State University. Texas Tech University is listed among the nation's top doctoral universities in the Carnegie Classification of Institutions of Higher Education. Texas Tech University enrollment totaled 37,010. Texas Tech University is located in Lubbock, Texas on the High Plains of West Texas. Approximately 243,839 people live in the metropolitan area. The 1,839-acre campus is one of the nations largest. Texas Tech operates an agricultural research farm of 16,000 acres in the Texas Panhandle, a 411-acre educational facility in Junction, a 980-acre Lubbock County Field Laboratory, ...a 90-acre natural science and archeological field laboratory in Val Verde County and Reese Center, a multi-facility research and industrial campus located in Lubbock, Texas. Regional Health Sciences Centers are located in Amarillo, El Paso, and Odessa. The university is committed to enhancing the cultural and economic development of the state, nation, and world.