Founded in 1843 in Worcester, Massachusetts, the College of the Holy Cross is among the nation's leading liberal arts institutions. A highly selective, four-year, exclusively undergraduate college of 2,800 students, Holy Cross is renowned for offering a rigorous, personalized education in the Jesuit, Catholic tradition.
Holy Cross highly values the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work at The College is to accept an invitation to participate in the growth and development of all campus members--students, faculty and staff. The College's commitment to diversity is an important feature of the Holy Cross education. Informed by the presence of diverse interpretations of the human experience, Holy Cross is building a community marked by freedom, mutual respect, and civility. We seek others who support our values of diversity and inclusiveness. Job candidates of all diverse backgrounds who embrace the open and inclusive culture of Holy Cross are welcome and encourage to apply.
The Athletic Facilities, Events & Ice Rink Operations Manager position is an integral part of the Athletic Facilities & Operations staff, overseeing facility management and operations of the ice rink; as well as other athletic facilities and event management responsibilities. This position reports directly to the Associate Director of Athletics for Facilities, Operations & Events.
Major Areas of Responsibility
Responsible for all facility maintenance. Maintenance of ice rink surface, boards, glass system and equipment. This includes general preventative maintenance at the facility.
Assists with planning and scheduling of all rink events. Oversee all ice rink staff including scheduling, hiring and training of staff. Recruit, hire, train and manage direct reports that may consist of volunteers and students. Complete appropriate communications to ensure goals, objectives and expectations are communicated and completed in alignment with the overall College mission, division and department.
Assist with planning and scheduling events assigned by the Associate Director of Athletics for Facilities, Operations & Events.
Establish best practices procedures to coordinate and facilitate total customer satisfaction for the constituents the department supports. Institute administrative procedures which facilitate the work of the staff and provide a service-oriented structure for those served.
While under direction of the Associate Director of Athletics for Facilities, Operations & Events, works effectively as a liaison between various departments to ensure that services, quality and costs are balanced. Supports the preparation and maintenance of the departmental operational budgets in accordance with procedures and uphold accountability for operating within approved budget limits.
Conceive, develop, and implement innovative and creative solutions leading to continuously improved processes. Provide a means for frequent and on-going feedback to the department on the effectiveness of the constituents served.
Other duties as assigned by the Associate Director of Athletics/Facilities, Operations & Events
Bachelor's degree; Minimum of 2 - 4 years of experience with ice rink management and operations; Basic knowledge of Zamboni preventive maintenance and operation;
Past experience maintaining a quality ice surface
Demonstrated knowledge of NCAA rules and regulations
Ability to work independently, strong self-motivation and effective time management skills; Excellent communication skills;
Ability to multi-task, detail-oriented and ability to work with diverse group of staff members; Strong customer service with the ability to troubleshoot and handle pressure situations;
Ability to thrive in a diverse, fast-paced, student-athlete service driven environment in a collegiate setting;
Willing to work nights, weekends and holidays.
Master's degree in related field; Previous Division I intercollegiate athletic experience in rink management; US Ice Rink Association (STAR) certification.
This is an Exempt level, full time position.
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity and Affirmative Action in the workplace.
A member of both the Higher Education Consortium of Central Massachusetts (HECCMA) and Boston Consortium.
To review our Employee Benefit Options, please go to:
In addition to a resume, please include a cover letter. Diversity is an important College value. In your cover letter please address your experience working in a diverse environment and your commitment to diversity and inclusion.
Should you be a candidate for further consideration after search committee review, you will be contacted by a human resources representative.
The College of the Holy Cross is a highly selective Catholic liberal arts college in the Jesuit tradition. It enrolls about 3,000 students and is located in a medium-sized city 45 miles west of Boston. The College seeks faculty members whose scholarship, teaching, advising, and on- and off-campus service demonstrate commitment to the educational benefits of a richly diverse community. Holy Cross aspires to meet the needs of dual-career couples, in part through its membership in Higher Education Consortium of Central Massachusetts (http://www.heccma.org) and the New England Higher Education Recruitment Consortium (https://new-england.hercjobs.org/)