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The University of Michigan Athletic Department is seeking a highly talented and energetic customer service representative. The customer service representative interacts with customers to provide and process information in response to inquiries and concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices.
Responds promptly and professionally to inquiries, requests, and complaints from season ticket holders, donors, alumni, students, faculty and staff and the general public.
Provide general and specific information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events.
Act as a representative of the University and Athletic Department at various home athletic events.
Provide game day assistance to individuals with disabilities and coordinate high volume ticket distribution areas.
Handle orders for season tickets, single game tickets and parking requests.
Process payments and coordinate disposition of items. Coordinate large volume mailings.
Establish and maintain databases for season ticket waiting lists, information requests, and parking.
Process and balance financial transactions for ticket and parking sales.
Generate batch reports for University audit and prepare cash deposits.
Respond to customer complaints and inquiries from customers with disabilities and determine appropriate solutions in consultation with a manager.
Manage multiple administrative duties while responding to phone, e-mail, and personal contacts
This position occasionally requires evening or weekend hours with advance notice.
Perform other duties as assigned.
Bachelor's degree and previous customer service or ticket office experience.
Must possess the ability to effectively respond and attend to customer needs.
Must be able to professionally and effectively resolve customer complaints.
Must be fully committed to delivering an Exceptional Guest Experience for every customer.
Knowledge of the Athletic Department, Big Ten, and NCAA general policies and procedures.
Must possess outstanding interpersonal skills and excellent oral and written communication skills; excellent problem analysis and problem solving skills; attention to detail and accuracy; outstanding customer service orientation; adaptability; initiative; and stress tolerance.
Must be able to establish, foster, and maintain positive working relationships with all team members including staff, coaches, and student-athletes.
Must be able to move or position items weighing up to 40 lbs.
The University of Michigan athletics date back to 1866 when baseball became the school’s first varsity athletic team. Now, 150 years later, the athletic department fully supports 31 varsity athletic teams and annually ranks among the premiere collegiate athletic programs in the nation, both on the competition field and in the classroom.
The Wolverines have accumulated 52 national team titles a...long the way, with ice hockey and men’s swimming and diving claiming more national championships in their respective sports than any other Division I program. In 2001, the field hockey team won Michigan’s first women’s NCAA title, followed four years later by softball who claimed the first Women’s College World Series title east of the Mississippi in 2005.
At the Big Ten Conference level, Michigan is far and away the preeminent athletic program. Upon the conclusion of the 2007-08 academic year, the Wolverines claimed a Big Ten record 343 conference team titles, 117 more than their closest competitor. One of the original member institutions from 1896, Michigan teams have won more Big Ten titles than any other conference member in nine sports: baseball (35), football (42), women’s gymnastics (16), women’s rowing (4), softball (12), men’s swimming and diving (33), women’s swimming and diving (14), men’s tennis (36) and men’s track and field (57).
Dynasties have been developed over the years in sports such as football who boasts more all-time victories, and the highest winning percentage, in the history of collegiate football. The Michigan women’s gymnastics team has won 15 Big Ten titles in the last 17 years. The women’s swimming and diving team, who won a record 11 consecutive conference titles from 1987-1998, and women’s gymnastics also claim more total championships (14) than any other women’s program – in any sport – in the history of the conference.
Academically, Michigan is just as proud of its 71 student-athletes who have combined for 96 Academic All-America honors, including fullback Dick Balzhiser who was initiated into the Academic All-America Hall of Fame in 2002.
Our website – MGoBlue.com – is one of the most unique and heavily visited collegiate sites in the world.