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Under the supervision of the Assistant Athletics Director for Ticket Operations, responsibilities include, but are not limited to: Manage and backup assistance for E.Venue operations. Manage group ticket windows and promotional codes. Provide accurate reports using Paciolan software, including but not limited to, donations, sales, and revenue. Assist with the printing of season tickets. Supervise single game ticket printing operations, including management of hardware and software set ups for printing equipment. Manage assigned sports and special events, including everything from application processing through event management. Provide backup event supervision for men’s basketball as well as other events as required. Assist with distribution of player guest for home football games and work away football games as assigned. Oversee student ticket sales for football and men’s basketball. Supervise student and non-student temporary staff. Manage post-season banquet tickets.
Note to Applicant: Please ensure your resume/cover letter illustrates the experience you have that demonstrates the level of proficiency required (working and extensive) for the qualifications listed below. For a complete definition of the proficiency levels, please visit: http://hr.uiowa.edu/competencies/proficiency-levels. Three professional references will be requested now and at a later step in the recruitment process, additional references may be requested.
Bachelor’s degree or equivalent combination of education and experience.
Minimum of two years of experience working in a ticket office.
Working knowledge of and ability to:
Successfully utilize Paciolan ticketing software (including e.venue and e.access); typically demonstrated through a minimum of one year of practical experience,
Utilize excellent oral and written communication skills, as demonstrated by providing exemplary customer service to all constituents
Demonstrates extensive proficiency in using basic office support software such as Microsoft Office (word processing, email, presentation software and spreadsheets).
Experience (typically a minimum of one year) in the management of the complete ticketing, event, and personnel needs in a university athletic ticket office for a full sport season is highly preferred
Working knowledge and the ability to
effectively supervise and manage temporary staff to ensure day-to-day operations run smoothly.
utilize ticket networking software and hardware, including scanning equipment.
comply with Division I NCAA policies and student-athlete guest complimentary admission processes.
Terms of Employment: This is a full-time appointment with full University benefits. Salary range is $45,000 - $50,000.
Application Process: To apply for this position, visit our website at http://jobs.uiowa.edu and search for Requisition #70866. Only applications submitted at http://jobs.uiowa.edu will be accepted. Screening will start immediately and continue until position is filled.
The University of Iowa is an equal opportunity/affirmative action employer. All qualified applicants are encouraged to apply and will receive consideration for employment free from discrimination on the basis of race, creed, color, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, religion, associational preference, status as a qualified individual with a disability, or status as a protected veteran.
The University of Iowa is a comprehensive public university committed to high-quality teaching, research, and service. Founded in 1847 in Iowa City, Iowa, as the state's first public institution of higher learning, the University enrolls more than 30,409 students and offers several top-ranking programs. Iowa fans enjoy Big Ten and NCAA Division I action for 22 Hawkeye varsity squads, including 12 women’s and 10 men’s teams.