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Villanova University has has an immediate opening for a Director of Ticket Operations position in the Athletics department. This position is responsible for the day to day activities of the athletic ticket office, to include the sale, processing, and reporting of season and single game athletic events, while ensuring a high level of customer and donor service. This position will work closely with the Associate A.D. for Internal Operations, the Assistant Athletic Director for Marketing, and the Executive Director of Athletic Advancement. This position will oversee and lead the ticket office, outbound sales, integration of donor and season ticket databases, collaborate with marketing staff to generate effective ticketing strategies. The successful candidate will lead and coordinate ticket sales, operations and customer experience for all admission-charging sports, oversee and manage VU’s customer/donor database management and CRM program. Work to coordinate the distribution of student and player-complimentary tickets for football, men’s and women’s basketball and other ticketed athletic events and selected outside events. Please visit our University posting at: https://jobs.villanova.edu/postings/10737 to learn more about the position and to apply.
Villanova is a Catholic university sponsored by the Augustinian order. Diversity and inclusion have been and will continue to be an integral component of Villanova University’s mission. The University is an Equal Opportunity/Affirmative Action employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.
Bachelor’s Degree required.
Must possess knowledge of ticket office operations. Should possess knowledge of NCAA rules pertaining to the distribution of athletic tickets. Some knowledge of marketing and promotions.
4-5 years experience in athletics ticketing operations required, preferably at the Division I level. Experience in a customer service environment preferred.
Must possess outstanding verbal and written communication skills, superior organizational skills, and an ability to provide a high level of customer service. Strong analytical skills and understanding of accounting principles.
Proficiency with Paciolan operating and reporting system preferred, or other automated ticketing system, as well as personal computer applications (word processing, spreadsheets, database.)
Additional Salary Information: Commensurate with experience
Villanova University is one of the leading Catholic universities in the United States, founded by the Order of Saint Augustine in 1842 and is located in suburban Philadelphia. Villanova University is a Division I institution and member of the Big East Conference.